| Hospitality Chamber |
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| Introduction |
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| Hospitality, described in the dictionary as the ‘friendly and liberal reception of guests
and strangers’ is at the heart of the tourism industry and is multifaceted. |
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| Hospitality is offered at many venues ranging from large hotels to game lodges, to
the operation and management of convention centres, timesharing and bed and
breakfast establishments. The sector also includes restaurants, catering and fast food
establishments and the like. |
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| Hospitality is a people business and, consequently, is suited to those who enjoy
anticipating the needs of others and providing exceptional customer service. In many
cases it is the atmosphere of an establishment - the smile, friendly welcome,
amenities and services - that draw customers back. And the appropriate, thorough
development of people employed within this sector is essential for South Africa to
continue to enjoy its reputation of providing world-class service and facilities to its
corporate clients, domestic and international tourists. |
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| The comprehensive range of establishments, varying from campsites to five star
hotels, includes: |
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| Accommodation services: |
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Hotels, motels, hostels, guesthouses, guest farms and bed-and-breakfasts;
Self-catering resorts / timeshares (incl. apartments and cottages), campsites and
caravan parks;
Resorts and game lodges; |
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| Food preparation, catering and food and beverage services: |
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Restaurants, licensed clubs, and fine dining establishments;
Bars, pubs and taverns (‘shebeens’);
Fast food outlets, snack bars, canteens, kiosks and tea rooms;
Industrial and contract caterers (incl. private clinics);
Function and outside caterers; |
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| And the operation and management of convention centres within the niche
tourism MICE (Meetings, Incentives, Conventions and Exhibitions) market. |
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The hospitality chamber offers a number of exciting career-focussed qualifications,
learnerships and skills programme that gives the employee, learner and new entrants
an opportunity to obtain the fundamental skills, knowledge and capacity to either
further their careers or obtain employment and play a productive role within the
Tourism sector. |
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To represent the interests of the sector THETA has launched the Chamber
Committees to ensure constant input from the sector and to assist the realisation of
skills development down to specific segments of the broad tourism sector. |
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Secondly, THETA’s other primary responsibility is to develop, research and implement
a Sector Skills Plan that reflects the aspirations, needs and focus of skills
development within the broad tourism arena. |
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Chamber Committee, roles and composition |
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The purpose of the Chamber Committee is to represent the views, interests and
expertise of tourism’s major sub-sectors to THETA. Chamber members, representing
their various constituents interests, provide expert advice and strategic information
to THETA through the Operations Committee and enable appropriate recognition of
the sub-sectors education and training needs in the sector skills plan, business plan
and budget, learnerships, quality assurance and such other activities as are
undertaken by THETA |
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The Chamber Committee is the sectors direct skills development arm, and
representatives were drawn from industry associations and professional bodies,
employer and employee representatives, and designated interest groups - women,
youth, the disabled and SMME’s. |
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For further information, queries or questions regarding the chamber and current
projects please contact Ms. Buyi Dube, Hospitality Chamber Co-ordinator:
Email: buyisiwed@theta.org.za
Tel: (011) 217 0600 |
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Hospitality Chamber Committee Members – 2009 |
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| Name |
Surname |
Organisation |
| Ms Nikki |
Akanbi |
FEDHASA |
| Mr Alfred |
Plaatjie |
HOTELLICA |
| Ms Annemarie |
Stilwell |
NAA-SA |
| Mr Cedrick |
Shezi |
HIAWU |
| Mr Phillip |
Nkosi |
SACCAWU |
| Ms Wendy |
Alberts |
RASA |
| Mr Simon |
Khobotlo |
Saxon Hotels |
| Mr Barry |
Ross |
Legacy Hotels |
| Ms Simone |
Lobetti |
HASA |
| Mr Graham |
Donet |
SACA |
| Mr Abram |
Chego |
DEAT |
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