| Why South Africa needs SA Host |
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| Research shows that a typical business loses 68% of
customers through indifferent attitude and service by staff and
management. |
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| SA Host builds personal, professional and community
pride while inspiring greater commitment to giving excellent service |
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| SA Host’s Mission is: |
- to foster the spirit of unconditional, collective hospitality in South
Africa by improving the service standard nationally through training, and
creating awareness of the importance of the individual’s role in their
place of work and as ambassadors for their community and for South Africa.
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| Businesses survive and thrive on the quality of their
relationships with their business and with their customers. Investment in
training enhances these relationships which in turn improves customer
satisfaction, reduces employee turnover and increases profits. |
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| SA Host is based on an internationally recognized,
award winning customer service training programme originally developed in
British Columbia, Canada. |
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It is an exciting and dynamic community based programme
that focuses on interpersonal communications, customer relations and
service. It builds personal, professional and community pride and inspires
greater commitment to giving excellent customer service. |
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| The objectives of SA Host Programme are: |
- Improve service standards through training;
- Change attitudes towards visitors by creating an
awareness of the value of the visitor industry to the country and the role
played by every resident; and
- Elevate national pride.
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| Now SA Host can grow your business too |
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SA Host is for any business that has customers and for all people who know
they are in the service business. It is not just for the “front line”. In
fact it is particularly important for people working in accounts,
administration, reception and sales as well as for supervisors and
management. Those who have trained as SA Hosts include retailers, hoteliers,
restaurateurs, tour operators, hairdressers, taxi drivers, coach drivers,
members of the police force, students government employees and employment
brokers. |
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To put it simply, SA Host is for anyone who deals with customer concerns and
for everyone who needs to know how to handle them constructively and
positively. |
